Vacature details

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Lien Gisolflaan 12 06 52666186
The Netherlands

Algemene gegevens / General information

Functie : Customer Service Advisor (based in the United Kingdom)
Functiegebied : Travel Consulting Datum plaatsing : 14-10-2015
Branche : Business Travel Sluitingstermijn : 14-11-2015
Locatie : Brighton, Verenigd Koninkrijk Salaris indicatie : To be defined
Uren per week : 37,5 Te vervullen : To be defined

Bedrijfsprofiel / Company profile

At American Express we are committed to providing our customers with a truly world class service. Handling thousands of calls across the globe every day, our Travel and Lifestyle team is in the front-line, making sure that we deliver on our commitment to accomplish exceptional service.

Functieomschrijving / Job description

Heb je een passie voor reizen? Start dan jouw carriëre bij American Express. Wij zoeken tweetalige reisadviseurs (engels-nederlands) met een passie voor klantenservice om ons team in Brighton te versterken. Succesvolle kandidaten ontvangen ondersteuning bij de verhuizing.

We require full time Customer Service, Dutch Speaking, Travel and Lifestyle Consultants  You will be rewarded with an excellent package and competitive benefits (please see below).

Role Purpose

Our Dutch speaking Customer Service Consultants in Travel and Lifestyle (TLS) provide expert advice in all aspects of Travel and Concierge to some of American Express’ most elite cardholders. 

We are currently looking for Bilingual Dutch and English speakers to join our team in the Brighton-based European call centre. You will need to be fluent in both the Dutch and English languages, as you will be servicing customers located in both the UK and the Netherlands.


  • Dealing with customers’ requests; this could be anything from a romantic meal for two to booking an ’around the world’ anniversary trip.
  • Taking incoming calls from customers and providing a knowledgeable and consultative service.
  • Making relevant recommendations, confirm bookings and up-sell recommendations.

Functie-eisen / Skills & experience

  • Fluent in Dutch and English
  • Relationship building
  • A clear, articulate telephone manner
  • Proven ability to use your own initiative and work well under pressure
  • Strong organisational abilities
  • Confident and articulate
  • Ability to exceed customer expectations
  • Hardworking and passionate
  • Experience in the travel sector will be an advantage

Aanbod / Offer

  • State of the art offices in the heart of Brighton, where our onsite facilities with a restaurant, coffee bar and gym are designed to put your wellbeing first.
  • Private medical coverage
  • Life assurance & accident insurance
  • Healthy living programs
  • Smart spending portal
  • Pension savings plans
  • Emergency back-up child & adult care
  • Child care vouchers
  • Cycle2work option
  • Buy or sell up to 5 days annual holidays
  • Opportunity to join a diverse selection of employee networks

Why Amex?

At American Express, we are committed to investing in you. You will be rewarded with an excellent package. You will also enjoy the competitive benefits you would expect from such a diverse and successful international organisation. But also you will be part of a thriving and engaged culture where employee engagement and satisfaction ratings consistently place us amongst the Sunday Times Best Big Companies to work for, amongst other workplace awards.
You will be encouraged and supported in developing your career with American Express through structured career path planning and continuous learning and development to help you achieve your professional goals.

Geïnteresseerd? / Interested?

To apply for this role, please click on this link.


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